Customer Service: What You Need to KnowShipping. Return policies. Pick up locations. It’s all here. We’ve provided the answers to your most often asked questions, so that you can get your answers, then get your products. If you have any additional questions or concerns, please contact us.
All Sale Items and Robert Loves Boxes are final sale. No returns or exchanges.
SHIPPING – UNITED STATES
USPS and UPS are our preferred shipping partners for shipments within the contiguous United States, including the AFO (Armed Forces Oversees) and FPO (Fleet Post Office). American Samoa, Guam, Marshall Islands, Micronesia, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands are considered international shipments.
SHIPPING – INTERNATIONAL
USPS and UPS are our preferred shipping partners for international orders (carrier and options vary by destination). The shipping carrier, amount, taxes and fees will be calculated during the checkout process. If you reside in a country where we do not currently ship, please contact us—we’re happy to help.
IN-STORE PICK UP
Do you live near one of our stores? You’re welcome to order online and pick up in-store. Please review the store location and order processing details below:
COLUMBUS, OHIO (Short North Arts District)
17 Brickel Street, Columbus, OH 43215
PICK UP TIMES: Please allow 24 hours to process your Columbus, Ohio order. You will receive an email when your order is available for pick-up.
RAVENSWOOD, WEST VIRGINIA (Ravenswood Plaza)441 Washington Street, Ravenswood, WV 26164
PICK UP TIMES: Please allow 5 business days to process your Ravenswood, West Virginia order. You will receive an email when your order is available for pick-up.
Expedited shipping is available for all destinations. Expedited shipping options are calculated during the checkout process.
QUESTIONS? CALL US AT (614) 228-7626.